How to Cancel Zoom Pro in 2026 - Save Your Recordings First
Cancel Zoom Pro on web, iPhone, or Android. Cloud recordings are deleted 30 days after cancellation. Only account owners and admins can cancel.
To cancel Zoom Pro, sign in to the Zoom web portal at zoom.us, go to Plans and Billing, click Plan Management, select Manage next to your plan, and click Cancel Plan. Zoom will ask you to confirm - click through the retention screens and complete the cancellation. The process takes about two minutes on the web portal, but there is a critical detail most people miss: your cloud recordings get deleted 30 days after your plan ends. If you have important meeting recordings stored in Zoom's cloud, download them before cancelling. At $15.99/month or $159.90/year for Zoom Pro, the cost is reasonable for heavy users but wasteful if your meetings rarely exceed 40 minutes (the free tier limit). Only account owners and admins can cancel - regular users on a shared account cannot modify the plan. If you have add-ons like Zoom Phone, Large Meetings, or Zoom Whiteboard, cancel those first before cancelling the base Pro plan. Cancelling Pro does not remove you from Zoom entirely - you keep a free Basic account with 40-minute group meeting limits and 100 participant capacity.
What you'll learn
- How to cancel Zoom Pro on web, iPhone, and Android
- Why you must download cloud recordings before cancelling
- Cancel add-ons first before cancelling the base Pro plan
- What the free Basic plan includes vs what you lose from Pro
- Zoom's billing cycle and no-refund policy details
Download your cloud recordings before cancelling Zoom Pro. Cloud recordings are permanently deleted 30 days after your plan ends. Go to zoom.us, click Recordings, and download everything you want to keep.
Zoom Plans and Pricing (2026)
| Billing | Price (India) | Price (US) |
|---|---|---|
| Monthly | - | $15.99/mo |
| Annual | - | $159.90/yr |
The prices above are for Zoom Workplace Pro. Zoom also offers Business ($21.99/user/month) and Business Plus ($26.99/user/month) with additional features like recording transcripts and managed domains. The annual plan saves about 17% compared to monthly billing. Zoom does not offer region-specific INR pricing - Indian users are charged in USD on their credit or debit cards. The annual plan works out to $13.33/month, which is roughly ₹1,100/month at current exchange rates.
How to Cancel Zoom Pro on Web
- 1Sign in to the Zoom web portal at zoom.us
- 2Click Plans and Billing in the left sidebar
- 3Select Plan Management
- 4Click Manage next to your current plan
- 5Click Cancel Plan
- 6Follow the confirmation prompts and click Confirm
How to Cancel Zoom Pro on iPhone (iOS)
- 1Open Settings on your iPhone
- 2Tap your Apple ID name at the top
- 3Tap Subscriptions
- 4Find Zoom and tap it
- 5Tap Cancel Subscription and confirm
How to Cancel Zoom Pro on Android
- 1Open the Google Play Store
- 2Tap your profile icon in the top right
- 3Tap Payments & subscriptions, then Subscriptions
- 4Find Zoom and tap it
- 5Tap Cancel subscription and confirm
If you subscribed through Apple's App Store or Google Play, you must cancel through your phone's subscription settings. The Zoom web portal cannot cancel app store subscriptions. Check your purchase receipt email to confirm where you originally subscribed.
What Happens After You Cancel Zoom Pro?
Your Pro features remain active until the end of your current billing period. After that, your account reverts to the free Basic plan. On Basic, group meetings are limited to 40 minutes (1:1 meetings remain unlimited), you lose cloud recording storage (local recording still works), and your participant limit drops to 100. All your scheduled meetings remain on your calendar but will follow Basic plan restrictions going forward. The most important thing to know is that cloud recordings are deleted 30 days after your Pro plan ends - this is permanent and not recoverable. Download any recordings you need from the Recordings section of your Zoom dashboard. Your contacts, chat history, meeting history, and account settings all carry over to the Basic plan. You can still host meetings, share screens, use breakout rooms, and access the whiteboard feature on Basic.
Zoom in India - Key Notes
Zoom does not offer INR pricing - Indian users pay in USD on credit or debit cards. Your bank may add a foreign currency conversion fee of 1-3% on top of the listed price. At current exchange rates, Zoom Pro monthly costs roughly ₹1,330/month and the annual plan comes to about ₹13,300/year. If you subscribed through Google Play on Android using UPI, check your UPI app (PhonePe, GPay, Paytm) for active autopay mandates and revoke the Zoom mandate after cancelling. For Indian teams that mostly need video calling, Google Meet (free with a Google account, 60-minute group limit) and Microsoft Teams (free for personal use) are strong alternatives that do not involve USD billing. Many Indian companies also get Zoom through organizational licenses - check with your IT department before paying for a personal Pro account.
Alternatives to Zoom Pro
Google Meet is free with a Google account and allows 60-minute group meetings with up to 100 participants - only 20 minutes shorter than Zoom's free tier limit. Microsoft Teams offers free video calling with 60-minute limits and integrates with Microsoft 365. Cisco Webex has a free plan with 40-minute meetings and 100 participants. For smaller teams, Discord offers free unlimited voice and video channels. Jitsi Meet is completely free and open-source with no time limits and no account required - just share a link. If you are keeping some subscriptions and dropping others, use RecurStop to track what you are still paying for and get alerts before renewal dates so you never get surprised by a charge.
Frequently Asked Questions
What happens to my cloud recordings after I cancel Zoom Pro?
Cloud recordings are permanently deleted 30 days after your Pro plan ends. This is not reversible. Before cancelling, go to the Recordings section in your Zoom dashboard and download every recording you want to keep. Local recordings saved on your computer are not affected by cancellation - only cloud-stored recordings are at risk.
Can regular users cancel a Zoom Pro account?
No. Only account owners and admins have permission to cancel or modify the Zoom plan. If you are a regular user on a shared Zoom account, you need to contact your account owner or IT administrator to request cancellation. You can check who the account owner is in the Account Profile section of the Zoom web portal.
Do I need to cancel Zoom add-ons separately?
Yes. If you have add-ons like Zoom Phone, Large Meetings, Zoom Whiteboard, or additional cloud storage, you should cancel those individually before cancelling the base Pro plan. Go to Plans and Billing, then Plan Management, and you will see each add-on listed separately with its own Manage and Cancel options. Cancelling the base plan without removing add-ons first can sometimes cause billing issues.
Does Zoom offer refunds when you cancel?
Zoom does not provide refunds for unused time in your current billing period. Your Pro features stay active until the billing period ends, and then the account reverts to Basic. If you were charged by mistake or experienced a billing error, contact Zoom support through the Help Center. For subscriptions purchased through Apple or Google Play, use their respective refund processes.
Can I still join meetings after downgrading to Zoom Basic?
Yes. You can join any meeting hosted by anyone on any plan, with no time limits. The 40-minute restriction only applies to group meetings that you host. Joining other people's meetings remains completely unlimited on the Basic plan. You can also host unlimited 1:1 meetings with no time cap. The main limitations are on group meetings you host and cloud recording access.