How to Cancel Loom Business in 2026 - Keep Your Videos
Cancel Loom Business or Starter on web. Downgrade to free plan and keep your videos. No refunds for current billing period. Web-only cancellation process.
To cancel Loom, go to your Loom account, click Workspace Settings, select Plan & Billing, click Manage Subscription, choose Downgrade to Starter, select a reason for leaving, and click Complete cancellation. The entire process is web-only and takes about two minutes. At $18/creator/month (monthly) or roughly $15/creator/month (annual, billed at $179/year), Loom Business is on the expensive side for a screen recording tool. The free Starter plan actually includes unlimited recordings up to 5 minutes each, which is enough for quick updates and bug reports. What you lose on Starter is longer recording times (Business allows unlimited length), drawing tools, custom branding, engagement insights, password-protected videos, and advanced editing features like filler word removal. If most of your recordings are under 5 minutes, the free plan might be all you need. One important detail: your existing videos are not deleted when you downgrade, but videos longer than 5 minutes on the Starter plan may have viewing restrictions depending on when they were recorded.
What you'll learn
- How to downgrade Loom Business to Starter on web (the only method)
- Why your existing recordings stay intact after cancelling
- Loom's no-refund policy and billing cycle details
- What Starter (free) includes vs what you lose from Business
- Screen recording alternatives that cost less than Loom Business
Loom does not offer refunds for unused time in your billing period. Your Business features stay active until the period ends. Cancel a few days before your renewal date to get the most value from your current plan.
Loom Plans and Pricing (2026)
| Billing | Price (India) | Price (US) |
|---|---|---|
| Monthly | - | $18/creator/mo |
| Annual | - | $179/creator/yr |
Loom pricing is per creator - viewers are always free and do not count toward your seat count. The annual plan works out to roughly $14.92/month, saving about 17% compared to monthly billing. Loom also offers an Enterprise plan with custom pricing for larger organizations. Indian users are charged in USD since Loom does not offer INR pricing. At current exchange rates, the monthly plan costs roughly ₹1,500/creator/month. The Starter (free) plan includes unlimited recordings with a 5-minute limit per video, which covers most async update use cases.
Loom cancellation is web-only. You cannot downgrade through the Loom mobile app or desktop app. Use a desktop browser to access Workspace Settings.
How to Cancel Loom Business on Web
- 1Go to loom.com and log in to your account
- 2Click Workspace Settings in the left sidebar
- 3Select Plan & Billing
- 4Click Manage Subscription
- 5Choose Downgrade to Starter
- 6Select a reason for cancelling
- 7Click Complete cancellation to confirm
Only Workspace Admins and the account owner can manage billing and downgrade the plan. If you do not see Plan & Billing in Workspace Settings, ask your Workspace Admin to handle the cancellation.
What Happens After You Cancel Loom?
Your Business features stay active until the end of your current billing period. After that, your workspace reverts to the Starter (free) plan. All your existing videos remain in your library - Loom does not delete recordings when you downgrade. However, new recordings on Starter are limited to 5 minutes each. You lose access to unlimited recording length, drawing and annotation tools during recording, custom thumbnails, custom branding on your video pages, engagement insights (who watched and for how long), password protection on videos, filler word removal in the editor, and call-to-action buttons on videos. The Loom desktop app and browser extension continue working for recording, but with Starter limitations. Viewer comments and emoji reactions on existing videos stay intact. If you need to download any videos before cancelling, click the three-dot menu on any video and select Download.
Loom in India - Key Notes
Loom does not offer INR pricing, so Indian users pay in USD through credit or debit cards. Expect a 1-3% foreign currency markup from your bank on top of the listed price. At current exchange rates, Loom Business monthly costs roughly ₹1,500/creator/month and the annual plan comes to about ₹14,900/year. If you set up auto-renewal on a credit card, check your card statement after cancelling to confirm no further charges go through. UPI autopay does not apply since Loom charges cards directly. For Indian teams that need async video communication but find Loom expensive, free screen recording tools like OBS Studio and the built-in screen recorder on macOS and Windows work for basic needs. Google Workspace users also get screen recording built into Google Meet.
Alternatives to Loom Business
Loom's own Starter plan covers most basic screen recording needs with the 5-minute limit. For longer recordings, OBS Studio is completely free, open-source, and records without any time limits - though it lacks the instant sharing that makes Loom convenient. Vimeo Record (free with a Vimeo account) offers unlimited recording length with instant link sharing. Screenpal (formerly Screencast-O-Matic) starts at $3/month with editing tools included. On macOS, QuickTime Player records your screen for free with no time limit. Windows 11 has a built-in screen recorder through the Snipping Tool. For teams that need the async video communication aspect, Vidyard offers a free plan with 25 videos. Use RecurStop to track Loom and any replacement tools you sign up for so you never miss a renewal date or forget about a trial converting to paid.
Frequently Asked Questions
Are my existing Loom videos deleted when I cancel?
No. All your existing videos remain in your Loom library after downgrading to the Starter plan. You can still view, share, and download them. Loom does not delete recordings when you cancel. However, new recordings on the Starter plan are limited to 5 minutes each. If you want to keep local copies of your videos, download them before or after cancelling - the download option stays available.
Can I cancel Loom from the desktop app or mobile app?
No. Loom billing management is only available through the web interface at loom.com. The desktop app and mobile apps do not include billing or plan management options. You need to log in to loom.com in a browser, go to Workspace Settings, and access Plan & Billing from there. Only Workspace Admins and account owners can see and modify billing settings.
Does Loom offer refunds when you downgrade?
Loom does not provide refunds for unused time in your current billing period. Your Business features continue working until the billing period ends, then the account reverts to Starter. If you were charged by mistake or experienced a billing error, contact Loom support through their help center. For annual plans, early cancellation means losing potentially months of unused service, so check your renewal date carefully.
What is the recording time limit on Loom Starter?
The Starter (free) plan limits each recording to 5 minutes. There is no limit on the number of recordings you can make - only the per-video length is capped. For most async team updates, bug reports, and quick walkthroughs, 5 minutes is enough. If you regularly need longer recordings, consider keeping Business or switching to a free tool like OBS Studio that has no time limits.
Can I still share Loom videos after cancelling Business?
Yes. All your existing videos keep their share links, and viewers can still watch them. What changes is that you lose password protection on videos, custom branding on the video page, engagement insights showing who watched and when, and call-to-action buttons. The basic sharing functionality - copying a link and sending it to someone - works the same on the Starter plan. Viewer comments and reactions on your videos also remain intact.